The Mattress Recycling Company (“we,” “us,” or “our”) operates the Mattress Recycling Company mobile application (the “App”). This Privacy Policy describes how we collect, use, and protect personal information when you access or use the App and the services offered through it (“Services”).
1. Information We Collect
Account & Profile Data
- Name, email address, phone number, password, and optional company information.
- Service preferences, pickup addresses, and booking history.
Booking & Payment Data
- Mattress types, quantities, pickup dates, and scheduling details; any payment confirmation references if you transact through integrated partners.
Device & Usage Data
- Device model, operating system, app version, IP address, and crash/analytics logs collected automatically for diagnostics and performance.
Location Data
- Address inputs provided by you and optional location-derived suggestions using Google Places (if enabled in settings). We do not track background GPS data.
2. How We Use Information
- Authenticate users and maintain secure sessions.
- Process bookings, payments, and service updates.
- Provide customer support, send confirmations, and notify you about changes.
- Improve the App through analytics, performance monitoring, and feature testing.
- Enforce terms, detect fraud, and comply with legal obligations.
3. Sharing & Disclosure
We do not sell personal information. We may share limited data with:
- Service Providers: Hosting, payment, messaging, analytics, and logistics partners who process data under contract and only for the purposes listed above.
- Compliance & Safety: When required by law, subpoena, or to protect the rights, property, or safety of users and staff.
- Business Transfers: In the event of a merger, acquisition, or asset sale, data may be transferred subject to continued protection under this Policy.
4. Data Retention
We retain personal information as long as needed to deliver services, fulfill legal or accounting requirements, resolve disputes, and enforce agreements. Booking and invoice data may be stored for statutory recordkeeping periods even if your account is deleted.
5. Your Choices & Rights
- Access & Update: You can view and edit profile information in the App or by contacting support.
- Delete Account: Submit a deletion request via the in-app link or email [email protected]. We will remove personal data unless retention is required by law.
- Opt-Out of Marketing: Use the unsubscribe link in emails or adjust notification settings in the App.
- Permissions: You may disable push notifications or location suggestions through device settings.
6. Security
We implement administrative, technical, and physical safeguards—including encryption in transit, secure credential storage, and role-based access controls—to protect your data. No system is fully secure, so please use strong passwords and promptly notify us of any suspicious activity.
7. International Transfers
If you access the App outside Australia, your data may be processed in jurisdictions where our servers or vendors operate. We rely on contractual safeguards and compliant transfer mechanisms where required.
8. Children’s Privacy
Our Services are not directed to individuals under 16. If we learn we have collected data from a child under 16 without consent, we will delete it.
9. Changes to This Policy
We may update this Policy from time to time. Significant changes will be notified via the App or email. Continued use after updates constitutes acceptance of the revised Policy.
