The Mattress Recycling Company

The Trustee for The Mattress Recycling Company Discretionary Trust

ABN 35 362 475 182

Head Office 116 Furner Ave North Geelong

Phone 0433 444 555

themattressrecyclingcompany.com.au

Terms and Conditions of Service

Acceptance of an Invoice, booking or service from The Mattress Recycling Company Discretionary Trust trading as JUNK.com.au (herein referred to as ‘The Mattress Recycling Company) is acceptance of the below Terms & Conditions.

Terms & Conditions

The Mattress Recycling Company Cancellation Policy

If you need to reschedule your collection, please make the request more than 48 hours before the scheduled booking date and time. If you notify us at least 48 hours before your scheduled booking date and time, you may reschedule without any additional charge. You can reschedule for any future date within a 3-year period from the initial booking date, and any prebooked fee will be held for your future booking.

However, if the request to cancel or reschedule is made within the 48 hours prior to the scheduled booking date and time, we are unable to accommodate changes at such short notice. In such cases, the prebooked fee will be forfeited. We understand that circumstances may change, which is why we allow rescheduling with more than 48 hours’ notice. Due to the logistics involved in scheduling and preparing for collections, we require this notice period to accommodate other customers efficiently. Thank you for your understanding.

We do not offer refunds for prepaid services; if a service has been prepaid and subsequently cancelled without specifying a future booking date, the prepaid amount is non-refundable. In the event of a cancellation without rescheduling for a future booking date; we do not offer refunds for change of mind cancellation requests. This policy ensures fairness to all parties involved and helps maintain the efficiency of our scheduling system.

Any questions regarding this cancellation policy can be directed to [email protected]

Payment Policy

Payment is required at the time of booking for all online reservations. To secure any service with The Mattress Recycling Company, payment must be made in full during the online booking process. Payments are to be via debit or credit card only as directed by The Mattress Recycling Company team.

Accurate Description of Pick-Up Details:

If a customer intentionally/unintentionally misleads or inaccurately describes pickup details during the booking process, including but not limited to the number of flights of stairs, the availability of lifts, proximity of parking, or the need for disassembly, the following actions will be taken:

1. We reserve the right to contact the customer to rectify any discrepancies and require additional payment for the pickup details that were not accurately described in the original online booking.

2. A staff member from our accounts department will call the customer, while our staff wait at the point of pickup to rectify payment discrepancies over the phone. The item(s) scheduled for collection will be delayed pick up until the required payment is made.

3. If the customer fails to provide accurate information or refuses to make the necessary payment, the booking fee will be forfeited without any reimbursement, and the item(s) scheduled for collection will not be collected.

This policy ensures that our services can be carried out efficiently and safely, and it maintains transparency and fairness in our operations.

Costs Clause

I/We acknowledge that if the account is overdue, The Mattress Recycling Company at its discretion, reserves the right to refer the account to a Mercantile Agency for collection and I/we agree that all costs chargeable by the agency (as if the account had been collected by the agency) will be added to the account. And legal costs incurred by The Mattress Recycling Company to collect the account will be recoverable “on an indemnity basis” and will form part of the debt.

In the Terms and Conditions detailed below; the words supplier and client will have the following definitive meaning:

Supplier: refers to JUNK.com.au (The Mattress Recycling Company Discretionary Trust) as being the service provider. Client / Customer: refers to the person(s) or company named on the booking / delivery docket responsible for hiring the themattressrecyclingcompany.com.au service. If the client comprises of more than one person; written expression will include each of them jointly and severally.

Terms & Conditions

1. Any additional mattresses or bed bases to be collected outside of the quoted amount will incur additional charges at the rates specified on the website at time of the booking.

2. Full payment is required prior to The Mattress Recycling Company service being provided.

3. The client agrees that the item(s) collected by the supplier does not contain any items considered to be hazardous materials, either defined in this agreement or under applicable local, state or federal laws. A more detailed definition of hazardous materials or contamination can be found by reviewing applicable Federal and State Government regulations.

4. It is absolutely prohibited to include any type of asbestos materials as part of the service – no exceptions.

5. Additional charges will be paid by the client to the supplier for the safe and legal disposal of items deemed by The Mattress Recycling Company to be prohibited waste materials should these be concealed or otherwise inadvertently collected by the supplier. The additional charges levied compensate the supplier for the additional cost of disposal of the contaminated contents, the clean-up and/or relevant decontamination of the supplier premises or vehicles.

6. On the nominated collection day, the client agrees to arrange unobstructed access to the item(s) booked in for collection. If access is obstructed and the driver is unable to load the item(s) onto his truck the client will receive notification via phone, text, or email as applicable. The driver will then make one more attempt to load the item(s) into their truck. Any additional attempts will incur extra charges which will be payable by the client to the supplier. The client agrees that any obstructions to access resulting in delays incur a charge of $100 per hour for any recollection attempts made by the supplier.

7. The Mattress Recycling Company service includes 2 x The Mattress Recycling Company crew members, 1 x The Mattress Recycling Company truck, and the required travel time to and from the property, plus time on site to remove the item(s) from the location specified at the time of booking.

8. In the even that your The Mattress Recycling Company service is unable to be completed within the timeframe at clause 7 for any reason, including but not limited to obstructed access, inadequate or restricted parking, unsafe working location or shared access with trades and services, shall incur additional charges. These charges are subject to change and are current levied at $100 per hour for two The Mattress Recycling Company crew and a truck or $150 per hour for three The Mattress Recycling Company crew and a truck .

9. It is the responsibility of the client to determine the suitability of the chosen area for The Mattress Recycling Company collection service. It must be suitable for the location of The Mattress Recycling Company Vehicle, have clear easy access for drop off and pick up, be clear of overhead power lines and cables and be able to bear the weight of the fully loaded vehicle transporting the rubbish. The client is responsible for ensuring that the location complies with all local laws and does not create hazard for pedestrians or road users. It is the responsibility of the client to organise any permits applicable to the collection of the item(s).

10. If access to load the prebooked item(s) with The Mattress Recycling Company vehicle(s) is greater than the preselected and booked distance by the client in the original booking. The supplier will charge the accurate additional surcharges will apply for various distances in increments as shown within website price breakdown in the order summary.

11. In respect of any additional fees or charges levied by the Supplier, the supplier will notify the client of any changes to the booking quotation via text, phone or email, including but not limited to changes to the size/type of vehicle required, number of vehicles provided, quantity of item(s) to be collected, frequency of trips needed to complete the service, type of item(s) and time and date of collection.

12. Terms of service strictly require payment prior to arrival unless a commercial account has been established prior to the service. Commercial accounts are available to ABN holders only for clients with long term service requirements and are subject to approval, including verification of account and third-party credit checks.

13. For any additional charges incurred on the day of booking, such as additional The Mattress Recycling Company collection fees or access fees, payment is required on the day of service prior to departure from the collection site. Payments can be made direct to our office via credit card.

14. In the event that the supplier has not been paid in full (and no payment arrangements have been made) after a reasonable amount of time: the client agrees that the supplier can dump a similar amount of item(s) to what was originally collected back to the client’s site address without notification.

15. All credit card payments may incur an extra surcharge of up to 3%. Charges are as levied by the third-party payment provider nominated by the supplier and are subject to change.

16. By accepting the booking and paying for The Mattress Recycling Company service the client hereby agrees to indemnify the supplier against all possible damages, claims and lawsuits relating to the engaging of themattressrecyclingcompany.com.au. This includes but is not limited to claims for loss of income, personal injury, environmental damage or property damage.

17. By accepting a booking with The Mattress Recycling Company, you agree that in the event a payment for works completed is not received you agree to allowing a Caveat to be placed over the property to protect the payment for the works completed.

18. The Supplier shall not be held liable for any loss, damage, injury of death arising either directly or indirectly from the performance of its employees or franchisees.

19. Your booking, payment and acceptance of The Mattress Recycling Company service is an implied acceptance of the above Terms and Conditions. Our terms and conditions are subject to change, and it is the client’s responsibility to ensure they have read and acknowledged the terms as displayed at www.themattressrecyclingcompany.com.au prior to proceeding.

____________________________________________________________________________

Disclaimer

Under no circumstances will The Mattress Recycling Company be held liable for any financial losses or damages incurred by the reliance upon the information contained on this website.

We bear no liability for the accuracy or reliability of any information it contains, nor do we assume any responsibility for errors or omissions of the information provided. This information should be considered as advice only.