Knowing how to get rid of an old mattress responsibly shouldn’t be complicated, but if you’ve never booked a mattress collection service before, one question tends to slow people down before they even reach checkout: kerbside pickup or inside property removal?
Both options get your mattress collected, recycled, or donated. Still, they work differently, and the right choice depends on your property setup, your availability, and how much heavy lifting you want to do. This guide walks you through exactly how each option works so you can book with confidence.
Two Ways to Book Your Mattress Collection
When you book online with The Mattress Recycling Company, you’ll be asked to choose between two collection methods:
- Kerbside pickup: you place the mattress outside before your booked collection window, and the team collects it from the front yard, nature strip, or kerbside
- Inside property removal: the team enters your property and removes the mattress from wherever it is, handling all the lifting, access, and manoeuvring for you
Both are available 7 days a week, from 7 am to 9 pm. Both include responsible recycling or donation through The Mattress Project. The difference is in who does the heavy work and how much you pay.
Kerbside Mattress Pickup: The Simple, Self-Service Option
How Kerbside Pickup Works
Before your booked collection window, you move the mattress outside to the front yard, nature strip, or kerbside, and leave the rest to us. Our team collects it without needing access to your property.
Choosing this option at checkout unlocks a 10% discount on your booking. It’s the most affordable way to use our mattress pick-up service, and it works well when you can move the mattress yourself without any hassle. Same-day collection is available when you book before 10 am. Just make sure the mattress is outside before the team arrives.
Who Kerbside Pickup Suits Best
Kerbside suits you well if:
- You’re in a house, townhouse, or ground-floor unit with direct outdoor access
- There’s a clear path from the bedroom to the front yard – no stairs, no lift, no narrow bottleneck hallway
- You can physically move the mattress to the kerbside without assistance, even if it takes two people
- You’re looking for a cheap mattress removal option and are comfortable handling the initial move yourself
- You won’t be home during the collection window and prefer a contactless collection
- You’re booking for a single mattress or small number of items
Most houses and single-storey homes across Melbourne, Geelong, Brisbane, and the Sunshine Coast fall comfortably into this category. If that sounds like your property, the 10% discount is yours.
Inside Property Mattress Removal: We Handle Everything
How Inside Property Removal Works
With inside property removal, you don’t need to move anything. Our two-person team comes directly to your door, enters the property, and removes the mattress from wherever it is.
They’re experienced with the full range of access challenges: multi-storey stairwells, narrow hallways, tight corners, apartment lifts, and gated entries. When you book, there’s a field to add access notes – things like lift availability, entry codes, or parking instructions so the team arrives prepared. Inside property removal is priced slightly higher than kerbside, but it covers the full job from start to finish with no lifting or manoeuvring required on your end.
Who Inside Property Removal Suits Best
Inside removal is the right choice when getting the mattress to the kerbside yourself isn’t realistic. It suits you if:
- You’re in an apartment, unit, or high-rise building where carrying a mattress through common areas or down stairwells isn’t feasible on your own
- Your property has stairs between the bedroom and the exit, even a single flight makes a mattress significantly harder to move safely
- You’re elderly, recovering from injury, or have a mobility limitation that makes heavy lifting a risk
- You’re managing a rental property cleanout and need the team to work independently
- You’re coordinating a bulk old mattress collection across a hotel, aged care facility, or multi-unit building, inside removal scales to commercial jobs in a way that kerbside simply doesn’t
If you’re in Melbourne’s inner suburbs, Brisbane City, or anywhere with a high density of apartments and multi-storey buildings, inside removal is by far the most common booking type and for good reason.
Which Mattress Removal Option Is Right for You?
Still deciding? Use this as your quick reference:
| Choose Kerbside if… | Choose Inside Removal if… | |
| Property type | House, townhouse, ground-floor unit | Apartment, unit, high-rise, multi-storey |
| Access | Clear path to kerbside or front yard | Stairs, lifts, corridors, or gated entry |
| Physical ability | You can move the mattress yourself | You need the team to handle all lifting |
| Budget priority | You want the lowest price (10% discount) | You want a fully hands-off service |
| Job size | Single item or small removal | Multiple items, bulk, or commercial job |
| Home during collection | Not required – contactless works fine | Not required – leave access notes at booking |
Not sure which option applies to you? If your property is somewhere in between, such as a ground-floor unit with a narrow walkway, choose inside removal. It’s better to have the team handle it than to run into a problem on the day. Add a note in the access field when you book to describe your setup, and the team will come prepared.
For property managers and business operators, inside removal is almost always the right call. Whether you’re clearing mattresses between tenants, coordinating a hotel refresh, or managing an aged care facility, our team can handle access independently across multiple rooms. Check the service locations page to confirm coverage in your area.
Choose Your Collection Option and Book Now
Head to the mattress collection service page to check live pricing for your suburb, select your option, and lock in a time. Same-day collection is available when you book before 10 am.
Whichever option you choose, every mattress we collect is either recycled responsibly or given a second life – because mattress recycling matters, and it’s at the heart of everything we do as a mattress removal service.
Fixed pricing. No hidden fees. A team that handles everything from pickup to recycling.
