**Last Updated:** January 2025
## Introduction
The Mattress Recycling Company (“we,” “our,” or “us”) operates the mobile application “The Mattress” (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the App.
## Information We Collect
### Personal Information
We collect the following personal information when you use our App:
– **Account Information:**
– Username
– Email address
– Name
– Phone number
– User ID
– **Address Information:**
– Street address
– Address line 1 and line 2
– Town/Suburb
– State
– Postcode
– **Booking Information:**
– Collection addresses
– Requested collection dates
– Items to be collected (mattresses, bases, furniture, containers)
– Quantities of items
– Other items or special instructions
### Automatically Collected Information
– **App Interactions:**
– Booking submissions
– Form interactions
– Feature usage
– **Device Information:**
– Device type and operating system
– App version
– Unique device identifiers
## How We Use Your Information
We use the information we collect for the following purposes:
### App Functionality
– To create and manage your user account
– To authenticate and authorize your access to the App
– To process and manage your mattress collection bookings
– To provide customer support and respond to your inquiries
– To communicate with you about your bookings and account
### Service Delivery
– To schedule and coordinate mattress collection services
– To calculate pricing for collection services
– To provide address autocomplete functionality using Google Places API
– To maintain records of your booking history
### Legal Compliance
– To comply with applicable laws and regulations
– To respond to legal requests and prevent fraud
## Data Collection Methods
### Direct Collection
We collect information directly from you when you:
– Register for an account
– Create a booking
– Update your profile
– Contact us for support
### Third-Party Services
We use the following third-party services that may collect information:
– **Google Places API:** We use Google Places API to provide address autocomplete functionality. When you search for addresses, Google may collect information about your search queries. Please review [Google’s Privacy Policy](https://policies.google.com/privacy) for more information.
– **WordPress Backend:** Your data is stored on our WordPress-powered backend server. Data is transmitted securely using HTTPS encryption.
## Data Storage and Security
### Security Measures
We implement appropriate technical and organizational security measures to protect your personal information:
– **Encryption in Transit:** All data transmitted between the App and our servers is encrypted using HTTPS/TLS protocols
– **Secure Storage:** Authentication tokens and sensitive data are stored securely using Expo SecureStore
– **Access Controls:** Access to your personal information is restricted to authorized personnel only
– **Regular Security Updates:** We regularly update our systems and security practices
### Data Location
Your data is stored on servers located in Australia. By using the App, you consent to the transfer and storage of your information in Australia.
### Data Retention
We retain your personal information for as long as necessary to:
– Provide you with our services
– Comply with legal obligations
– Resolve disputes
– Enforce our agreements
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.
## Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
### Service Providers
We may share your information with third-party service providers who perform services on our behalf:
– Hosting and cloud storage providers
– Payment processors (if applicable)
– Customer support services
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
### Legal Requirements
We may disclose your information if required by law or in response to:
– Court orders or legal processes
– Government requests
– Protection of our rights, property, or safety
– Prevention of fraud or illegal activities
### Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
## Your Rights and Choices
### Access and Correction
You have the right to:
– Access your personal information
– Correct inaccurate or incomplete information
– Update your profile information through the App
### Account Deletion
You have the right to request deletion of your account and associated data. To request account deletion:
1. Contact us using the information provided in the “Contact Us” section below
2. Submit a request through our website: [https://themattressrecyclingcompany.com.au/account-deletion](https://themattressrecyclingcompany.com.au/account-deletion)
We will process your deletion request within 30 days. Please note that some information may be retained for legal or regulatory purposes.
### Data Portability
You may request a copy of your personal information in a structured, machine-readable format.
### Opt-Out Rights
You can opt out of certain communications by:
– Adjusting your notification settings in the App
– Contacting us directly
## Children’s Privacy
Our App is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
## International Users
If you are using our App from outside Australia, please note that your information may be transferred to, stored, and processed in Australia. By using the App, you consent to this transfer.
## Third-Party Links
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
## Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
– Posting the new Privacy Policy in the App
– Updating the “Last Updated” date
– Sending you a notification (if you have provided an email address)
Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.
## Australian Privacy Act Compliance
This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you are located in Australia, you have additional rights under the Privacy Act, including:
– The right to make a complaint to the Office of the Australian Information Commissioner (OAIC)
– The right to access and correct your personal information
– The right to opt out of direct marketing communications
## GDPR Compliance (For EU Users)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
– **Right to Access:** You can request a copy of your personal data
– **Right to Rectification:** You can request correction of inaccurate data
– **Right to Erasure:** You can request deletion of your personal data
– **Right to Restrict Processing:** You can request limitation of data processing
– **Right to Data Portability:** You can request transfer of your data
– **Right to Object:** You can object to processing of your personal data
– **Right to Withdraw Consent:** You can withdraw consent at any time
To exercise these rights, please contact us using the information provided below.
## Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
**The Mattress Recycling Company**
– **Website:** [https://themattressrecyclingcompany.com.au](https://themattressrecyclingcompany.com.au)
– **Email:** [Contact us through our website](https://themattressrecyclingcompany.com.au/contact)
– **Address:** [Your business address]
For privacy-related inquiries or to exercise your rights, please use the contact methods above.
## Account Deletion Requests
To request deletion of your account and associated data, please:
1. Visit: [https://themattressrecyclingcompany.com.au/account-deletion](https://themattressrecyclingcompany.com.au/account-deletion)
2. Or contact us using the information provided above
We will process your request within 30 days and confirm when your account and data have been deleted.
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**Effective Date:** January 2025
**Last Updated:** January 2025
